Last updated: July 25, 2026
All sales are final except as expressly set out in this policy. Because our products (syrup, concentrate, pickle, and root/infusion packs) are consumable food items, we do not accept returns or exchanges once a package has been opened, used, or is not in its original condition, for hygiene and safety reasons, and we are not required to accept a return or issue a refund for reasons of personal preference (such as not liking the taste). The situations below are the only exceptions.
If you receive a damaged, incorrect, or defective item, you must contact us within 48 hours of delivery at rootari006@gmail.com with your order number and clear photos of the item and packaging. Claims made after 48 hours, or without sufficient supporting evidence, may not be honored. Whether an item qualifies as damaged, incorrect, or defective is determined at our sole discretion upon review. Where a claim is approved, we will, at our discretion, arrange a replacement or a refund.
Orders can be cancelled for a full refund only before they are dispatched. Once an order has been handed to our courier partner, it can no longer be cancelled or modified — see our Shipping Policy for delivery timelines. We reserve the right to cancel any order at our discretion (for example, for stock unavailability or suspected fraud), in which case we will refund any amount already paid for that order as our sole obligation.
Approved refunds are issued only to the original payment method via Razorpay and typically reflect within 14 business days, depending on your bank; we are not responsible for delays caused by your bank or payment provider. Any shipping charges paid on the original order are non-refundable except where the item was damaged, incorrect, or defective as determined under this policy.
For any refund or return request, email rootari006@gmail.com or call +91 9989399517.